Privacy policy

This policy applies to visitors, registered users, and event organizers who use Liqaa. It also describes how we handle data that you add about your events and, where you use the features we provide, information relating to your guests, in line with your instructions and applicable law.

Our Services may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to read their policies before you provide information to them.

The entity responsible for personal data processed in connection with the Services is the Liqaa operating company identified in your account, checkout, or support correspondence (“Liqaa”). If you are unsure which entity applies, contact us through the in-app or website support channels and we will confirm.

We only collect data that is reasonably needed to run the product, process payments, keep accounts secure, and meet legal requirements. The categories can include the following, depending on how you use the Services:

• Account and profile: name, email address, sign-in identifier (for example a Google account subject to your sign-in method), language preference, and similar profile details you choose to provide.
• Event and content data: information you enter about events, invitation designs, guest lists, attendance or check-in activity you record through the product, and similar operational data you upload while using the Services.
• Technical and usage data: device type, app or browser type, general region derived from connection data, log data, crash and diagnostics information, and product analytics that help us understand how features are used and improve performance and reliability.
• Communications: messages you send to our support or feedback channels, and a record of those interactions where we need to resolve issues and improve service quality.
• Payment-related records: as described in the section on payments, certain billing and payment information is collected by our payment partners (for example when you pay through our checkout with Paddle) and is shared with us only to the extent needed to show what was purchased, prevent fraud, and support accounting and support requests.

We process personal data to provide, secure, and improve the Services, to communicate with you, and to comply with law. Depending on your location, our processing may be based on one or more of the following: performance of a contract with you, our legitimate interests in running and developing a safe product (balanced against your rights), your consent where we ask for it, or legal obligation.

We do not sell your personal data in the traditional sense. We do not use your information for third-party advertising unrelated to the Services unless you are clearly informed and, where required, you have consented.

When you purchase a paid product or add-on for Liqaa, payment processing may be provided by Paddle, our payment services provider, acting as a merchant of record in accordance with their terms. Paddle (or a related group entity) may process your name, email, billing and payment information, and transaction data to take payment, issue receipts, and handle tax, fraud prevention, and compliance obligations.

We do not store your full card number on Liqaa servers in place of the payment provider: card details are collected and handled by the payment flow operated by our provider, subject to their terms and this policy. We may receive limited information about the status of a transaction, partial identifiers, and metadata needed to unlock your entitlements in the app and to provide customer support.

For the purposes of the EU or UK General Data Protection Regulation, Paddle and other processors are engaged under written agreements and act on our or their documented instructions, as set out in their own privacy documentation and, where available, a data processing addendum.

We encourage you to read Paddle’s privacy policy and buyer terms, available on Paddle’s site, which describe in detail how they process buyer data in connection with purchases made through their checkout when you use Liqaa.

We share personal data with trusted third parties who help us run the Services, for example: hosting and infrastructure, authentication, analytics, customer support tools, and payment processing. We require them to use data only to provide the services to us, with appropriate security and (where the law requires) a written contract that includes the obligations required for processors.

We may share information if we believe in good faith that disclosure is required by law, regulation, valid legal process, or to protect the rights, property, or safety of Liqaa, our users, or others. We may also share information in connection with a corporate transaction such as a merger, acquisition, or sale of assets, with appropriate notice where the law requires.

We do not list every subprocessors’ name in this public policy, but you may request more detail about the categories in use, or, where we offer a dedicated page, the current list, by contacting support.

We and our service providers may process and store data in countries other than your own. When we transfer personal data from the United Kingdom, the European Economic Area, or Switzerland to countries that are not subject to a formal adequacy decision, we use appropriate safeguards such as the European Commission’s standard contractual clauses or other mechanisms recognized by your jurisdiction, plus supplementary measures where they are required.

We keep personal data only for as long as we need it for the purposes described in this policy, or as the law requires. For example, we retain account and billing records for a period that allows us to meet tax, accounting, and dispute resolution requirements, and to restore service after accidental deletion in line with our backup policy. You may request deletion of your account where the law allows; some information may be retained in anonymized or aggregated form, or in backups for a limited period, before it is purged in the ordinary course.

We use administrative, technical, and physical safeguards designed to protect personal data against loss, unauthorized access, or misuse. No method of transmission over the Internet is completely secure, and we cannot guarantee absolute security. You are responsible for using a strong password, keeping credentials confidential, and securing the devices you use to access the Services.

Depending on where you live, you may have the right to access, correct, delete, or export your personal data, to restrict or object to certain processing, to withdraw consent where we rely on it, and to lodge a complaint with a data protection authority. To exercise your rights, contact us through the support options available in the app or on the website. We will respond in line with applicable law and may need to verify your identity before processing a request that affects another person’s rights.

If you are in the European Economic Area or the United Kingdom, you have the right to object to processing based on legitimate interests, and to file a complaint with your local supervisory authority.

The Services are not directed to children under the age of digital consent in their country (commonly 13, 16, or higher where local law requires). We do not knowingly collect personal data from children. If you believe we have done so, please contact us and we will take appropriate steps to delete the information subject to the law.

We may update this Privacy Policy from time to time. We will post the new version on this page, update the “Last updated” date, and, where the changes are material and the law requires, we will provide additional notice (for example by email, in-app message, or a banner). Continued use of the Services after the new date constitutes acceptance of the updated policy, except where a change is not permitted at law without your explicit consent.

For any privacy questions or to exercise your rights, please contact Liqaa through the official support or contact method shown in the app, on the website, or in documentation we provide. Please include a clear subject line (for example “Privacy request – [your name]”) and enough information for us to process your request without unduly intruding on others’ rights.